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By using Safe2Go you agree to these Terms of Service. Please read them carefully. These terms form a legally binding agreement between you and DNEXTWELT UG.
1. About Safe2Go
Safe2Go is a journey planning and travel assistance service operated by:
DNEXTWELT UG (limited liability)
Regenbogen 11, 68305 Mannheim, Germany
Email: poonam.singhal@dnextwelt.com
Safe2Go provides multi-modal route planning, real-time journey tracking, AI travel assistance, and related travel services via web and mobile applications.
2. Eligibility
- You must be at least 13 years old to use Safe2Go
- If you are under 18, you must have parental or guardian consent
- By creating an account, you confirm that the information you provide is accurate and complete
- You are responsible for maintaining the security of your account credentials
3. Your Account
Registration
You may sign in using your Google account. By doing so, you authorise us to access your name, email address, and profile picture as provided by Google.
Account Responsibility
- You are responsible for all activity that occurs under your account
- You must notify us immediately of any unauthorised use at poonam.singhal@dnextwelt.com
- We reserve the right to suspend or terminate accounts that violate these terms
Account Deletion
You may request deletion of your account and all associated data at any time by emailing us. We will process the request within 30 days.
4. Credits and Payments
Credits System
- New accounts receive 20 free credits upon registration
- Credits are consumed when using AI-assisted features and advanced journey planning
- Credits can be purchased through the app via Stripe
Payment Terms
- All prices are in Euros (EUR) unless otherwise stated
- Payments are processed securely by Stripe — we never store your card details
- Credits are non-refundable once purchased, except as required by applicable law
- Credits have no cash value and cannot be transferred between accounts
Refund Policy
If you experience a technical error that incorrectly deducted credits, contact us within 7 days and we will investigate and restore credits where appropriate. EU consumers retain statutory cancellation rights for digital services purchased online.
5. Acceptable Use
You agree not to:
- Use Safe2Go for any unlawful purpose or in violation of any regulations
- Attempt to reverse-engineer, decompile, or extract source code from the app
- Use automated tools, bots, or scrapers to access the service
- Overload or interfere with the app's infrastructure
- Share your account credentials with others
- Submit false or misleading journey or safety information
- Misuse the Safety Mode feature (e.g. sending false distress alerts)
Violation of these rules may result in immediate account termination.
6. Journey Planning — Important Disclaimers
Safe2Go provides route suggestions for informational purposes only. Always verify routes, schedules, and prices with official transport providers before travelling.
- Route information, schedules, and estimated costs are generated algorithmically and may not reflect real-time availability or pricing
- We do not guarantee the accuracy of transport connections, flight times, or fare estimates
- Booking links direct you to third-party services — we are not responsible for purchases made on those platforms
- Always check visa requirements, travel advisories, and health requirements before international travel
- We are not liable for missed connections, cancelled services, or losses arising from reliance on Safe2Go route data
7. Safety Mode
- Safety Mode is a supplementary tool — it is not a substitute for emergency services
- In a genuine emergency, always contact local emergency services (112 in the EU, 999 in the UK, 911 in the USA)
- We are not responsible for delays or failures in SMS delivery to your emergency contact
- You are responsible for ensuring your emergency contact's details are accurate and up to date
8. AI Assistant
- The AI assistant is powered by third-party large language models (Anthropic Claude and others)
- AI responses are generated automatically and may contain errors or outdated information
- Do not rely solely on AI responses for critical travel decisions, safety, or medical advice
- We do not store AI conversation history on our servers
9. Intellectual Property
- Safe2Go, its logo, branding, and all software are the intellectual property of DNEXTWELT UG
- You may not copy, reproduce, or distribute any part of Safe2Go without written permission
- Map data is provided by OpenStreetMap contributors under the ODbL licence
10. Availability and Changes
- We aim for high availability but do not guarantee uninterrupted access to the service
- We may modify, suspend, or discontinue features at any time with reasonable notice
- We reserve the right to update these Terms of Service — continued use of the service after changes constitutes acceptance
- We will notify registered users of material changes by email
11. Limitation of Liability
To the maximum extent permitted by applicable law:
- Safe2Go is provided "as is" without warranties of any kind
- DNEXTWELT UG shall not be liable for indirect, incidental, or consequential damages arising from use of the service
- Our total liability to you shall not exceed the amount you paid for credits in the 12 months preceding the claim
Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.
12. Governing Law
These Terms of Service are governed by the laws of the Federal Republic of Germany. Any disputes shall be subject to the exclusive jurisdiction of the courts of Mannheim, Germany, except where mandatory consumer protection laws in your country of residence give you additional rights.
EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.